o morzu BEZ CENZURY! - opinie internautów

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1. Why should we be careful about our words?
1.1. Evaluate professionalism at work
The professionalism of a business is expressed from many different factors including welcome standards, uniforms, staff attitudes, etc,... in which manners and verbal communication are also extremely important.

Problem solving, smart behavior affirms the professionalism in the individual's way of working. Thereby creating a mark in enhancing the brand, having more competitive advantages compared to other competitors.

1.2. Build customer trust
Tricks, traps or other methods can’t be used to force someone to believe in you. Customer trust must be built on both words and actions. The tact in communication, the skillful response will be a milestone in the formation of a tangible trust. Words are the first important stepping stone when building credibility. In order to get customer satisfaction, you should remember that: "words cost nothing, so choose the right words to make everyone happy with you". From there, take appropriate action to ensure that the credibility remains intact.

1.3. Impact on personal brand
A sloppy, personal error can affect the brand as well as the position of the individual. For example, responding to customers' questions in a subtle and quick way will help you achieve high efficiency when working at a cheap shared office in Thu Duc city. At the same time, this also creates more motivation to help improve the productive spirit of excitement and work.

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2. Three important principles to pay attention to
2.1. Avoid keeping customers waiting for a long time
Responding to information and answering questions must be done quickly and clearly. It is not advisable to prolong the time in communication, making customers uncomfortable and having more problems. It’s important to respond from the first seconds in order to gain trust from customers. Putting yourself in someone else's shoes to understand the long wait is not easy at all.

2.2. Focus on listening
Focusing on listening to the questions helps you understand the problem that the customer is facing. From there, give short, intelligent and complete answers to satisfy the opponent. More importantly, focus on listening to what customers want in sensitive issues. For example, if there's any support for the price of shared office in thu duc city when renting long-term, how much discount is, etc,... Then give them specific advice to ensure the optimized benefit of both sides.

2.3. Choose your words wisely
During the support process, we sometimes encounter hot-tempered customers who even have a rude, gruff way of talking. In any case, always remember to control your emotions and stay calm. Don't try to argue or even respond despite the harsh words. Also avoid interrupting the customer, which makes the conversation tense. Maintain a respectful and polite demeanour as well as communicate more tactfully.

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3. Flexibility in answering
3.1. Build a friendly greeting
The first greeting plays the most important role because it can make the customer's emotions more positive. When a customer is pressing about an issue, greeting them with a friendly attitude and a sweet voice sometimes changes the situation. This creates a more polite, less stressful communication atmosphere. It also makes the support process more efficient.

3.2. Short and clear answer
During the support process, pay attention to listen carefully and then give the most concise and clear answer. Avoid long, rambling and confusing responses. Because it only does not solve the problem but also makes customers feel uncomfortable and lose trust. It’s important to pay attention and use meaningful words. The answer should go to the heart and be able to solve the problem that the customer encounters.

3.3. Pay attention to how it ends
Effective support depends a lot on how you end the conversation. Do not forget to thank the customer as well as an apology if there is a mistake. Also politely ask if the customer still has a problem. During the support process, if there are still many unresolved issues, just skillfully expect customers to understand and try to respond to them as soon as possible.

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Clever responses help the individual gain sympathy and improve reputation. Therefore, customers will pay more attention when choosing to rent coworking space in Thu Duc City. Communication in business is not too difficult if we always learn and know how to use it intelligently.

[josephcurch]

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[josephcurch]

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